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Support

Last updated: April 24, 2026

We read every message. For the fastest reply, email support@exegeo.app with a description of what you're seeing, your iPhone model, and your iOS version.

Common questions

The Summarize button is greyed out or missing

Summaries are bundled with the app and should be available immediately on any iPhone running iOS 26 or later. If the button isn't responding, try closing and reopening Exegeo, or reinstalling from the App Store to refresh the bundled content.

My notes aren't appearing on my other iPhone or iPad

Exegeo uses iCloud for syncing. Check Settings → [your name] → iCloud → Exegeo is on. Sync can take a minute on the first use; make sure both devices are on Wi-Fi and signed into the same Apple ID.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → [your name] → Subscriptions → Exegeo Pro. You can cancel, change plan, or restart a cancelled subscription there. Uninstalling the app does not cancel the subscription.

I was charged after my free trial — can I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, find the Exegeo charge, and request a refund. We do not have the ability to issue App Store refunds directly.

The audio won't play

Make sure your iPhone isn't in silent mode with the side switch, and that the volume is up. If the issue continues, try closing and reopening the app — audio files are bundled with the app and do not require a network connection.

I found a translation error or a typo

The Scripture text is the American Standard Version (ASV), reproduced verbatim from the public-domain source. We don't alter the ASV text. If you believe a verse is displaying incorrectly compared to a reference copy, please email us with the reference and the expected text.

Still need help?

Email support@exegeo.app. We aim to reply within two business days.