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Support

Last updated: August 4, 2026

We read every message. For the fastest reply, email support@exegeo.app with a description of what you're seeing, your iPhone model, and your iOS version.

Common questions

The Summarize button is greyed out or missing

Open a chapter and tap Summarize to see its summary. On Android, summaries are delivered over the internet, so check your connection first. On any device, try closing and reopening Exegeo; if the problem continues, reinstalling the latest version from your app store can help.

My notes aren't appearing on my other iPhone or iPad

Exegeo uses iCloud for syncing. Check Settings → [your name] → iCloud → Exegeo is on. Sync can take a minute on the first use; make sure both devices are on Wi-Fi and signed into the same Apple ID.

How do I cancel or change my subscription?

Subscriptions are managed by Apple. On your iPhone: Settings → [your name] → Subscriptions → Exegeo Pro. You can cancel, change plan, or restart a cancelled subscription there. Uninstalling the app does not cancel the subscription.

I was charged after my free trial — can I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in, find the Exegeo charge, and request a refund. We do not have the ability to issue App Store refunds directly.

The audio won't play

Make sure your device isn't in silent mode and that the volume is up. Audio narration is streamed or downloaded over the internet, so check that you have a working connection. If the issue continues, try closing and reopening the app.

I found a translation error or a typo

The Scripture text is the American Standard Version (ASV), reproduced verbatim from the public-domain source. We don't alter the ASV text. If you believe a verse is displaying incorrectly compared to a reference copy, please email us with the reference and the expected text.

Still need help?

Email support@exegeo.app. We aim to reply within two business days.